Refund & Cancellation Policy

Last updated: 15 October 2026

Pratham Delhi Education Initiative (“PDEI”, We”) values every contribution made towards its charitable programmes.

General Policy

Donations are voluntary and, once successfully processed, are generally not eligible for cancellation or refund.

Exceptions

A refund may be considered for: a duplicate donation due to a technical or payment error.

How to Request

Contact us within 7 days of the transaction with your name, registered email/mobile number, transaction ID, date and amount, and reason. For verification, share only the transaction reference — please do not send card numbers, CVV, UPI PIN or bank login details.

Verification & Processing

We review requests within 7 working days; submitting a request does not guarantee approval. Approved refunds go to the original payment method within 7–10 working days of approval, subject to bank/gateway procedures. Gateway or transaction charges may not be refundable.

Tax Receipts

If a donation is refunded, its receipt is cancelled and no 80G benefit can be claimed on it. If the donation has already been reported in Form 10BD, we will file a correction statement and any Form 10BE issued for it will be withdrawn. Where a receipt has already been issued or reported, we may ask for relevant documents first.

Contact

Pratham Delhi Education Initiative (PDEI)

F21, Second Floor, Near Preet Vihar Metro Station Gate No. 4, Preet Vihar, Delhi – 110092

Email: info@prathamdelhi.org  |  Phone: 011 22507721, 011 22543482